KLM, also known as KLM Royal Dutch Airlines, is a Dutch airline company. KLM is flying to over 140 destinations around the world and is part of the Air France-KLM Group. The number of airline company's annual passengers exceeds 30 million.
KLM, oldest airline company in the world, carries over 500,000 passengers annually through Copenhagen Airport, and has 42 weekly departures from Kastrup. This makes KLM the seventh among the most used airline companies in Denmark.
If your KLM flight is delayed or cancelled, you may be entitled to compensation with value of up to 600 € per person. However, there are several conditions for being eligible for compensation.
Your KLM flight must either be delayed for at least 3 hours or completely cancelled. You are also entitled to compensation if you are denied to be boarded to your KLM flight. This right for compensation is ensured under EU Regulation 261/2004.
The regulation applies to trips made within EU (including Switzerland, Norway, Iceland, etc.) and with airline companies that belong to these countries. The Netherlands is a EU country as well, that is why a trip with Dutch KLM can entitle you to compensation with value of up to 600 € per person.
According to EU Regulation 261/2004 KLM has to pay you compensation with value of up to 600 € per person if they are responsible for your delay or cancellation. It is KLM's duty to provide a proof whether they are not responsible for your flight delay or cancellation.
KLM may claim themselves not responsible regarding the delay or cancellation in order to avoid paying the compensation. In such cases, Flycancel will escalate the case to the highest instance, the Transport Authority, which will make the final decision.
If the Transport Authority concludes that KLM is responsible for the delay or cancellation, the case is considered as finalised and the passengers will be compensated for up to 600 € per person.
It's quite easy to start a case against KLM. It just requires you to go to www.flycancel.com. Here you can fill out the form on the front page and submit a copy of your ticket.
If you cannot find your ticket, the hope is not gone. You can get a copy of your ticket by contacting your travel agent or KLM. Please note that you can claim for compensation for the trips made with KLM which are up to 3 years old counting from today.
The amount to be claimed depends on whether it is a domestic or international flight and the distance between the starting and final destinations.