Turkish Airlines is one of the biggest airline companies in the world. The company was established in 1933. The airline transports over 60 million passengers annually to 273 destinations all over the world.
Turkish Airlines is one of the most used airline companies when traveling to Turkey. The airline flies from several spots all over the world. Turkish airline uses Istanbul as a hub. All international connecting flights are made from Istanbul.
You may be entitled to a compensation of up to 600 € pr. person, if you experience overbookings, delays or cancellations with Turkish Airlines. You need to be aware of one thing though; the laws and regulations change depending on your destination.
The EU Regulation 261/2004 protects you, if you travel from Europe. You may be entitled to compensation, if your Turkish Airline flight is overbooked, cancelled or delayed for at least 3 hours. You are not protected by the EU regulation, if you travel from outside the EU with Turkish airlines.
Turkish law protects you, if you travel with Turkish Airlines from Turkey. Your flight must be cancelled or overbooked in order to be eligible for compensation. In 2018, Turkish courts abandoned a law that entitles passengers to compensation for delayed flights. From now on you are only entitled to compensation for cancelled and overbooked flights from Turkey.
These rules only apply for non-European airlines flying from Turkey. You are still eligible for compensation, if your Turkish Airline flight gets delayed from Europe (for at least 3 hours). You are also still eligible for compensation, if you travel with a European airline from Turkey, and you are delayed for at least 3 hours.
Compared to Scandinavian Airlines (SAS), Turkish Airlines are not that good at paying compensation. Most SAS cases are finalized within a month. But cases against Turkish Airlines take a bit longer to finalize. But the process is shorter than cases against Onur Air or Ryanair though – these take up to 8-12 months to finalize.
Cases against Turkish Airlines also require a bit more paper work (compared to airlines such as SAS and Norwegian). Turkish Airlines cases require a copy of your ticket and a copy of your passport, if you wish to claim for compensation.
Most people throw out their tickets upon completion of their flight. Contact your travel agent or Turkish Airlines to ask for a copy of it, if you are one of these. Remember that you can also claim compensation for older flights (as far as 3 years).
You can claim compensation for your delays or cancellations with Turkish Airlines through our website. Simply go to our home page. Fill out a compensation form. Please upload your ticket and passport as well.
Our legal department will look at your case and evaluate it. Our legal workers will contact you and explain what you are entitled to. You can claim up to 600 € per person in compensation. The amount depends on the distance you have travelled.