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Is there a time limit for compensation claims?

Yes, you have 3 years. You can claim compensation, if you have experienced delays, cancellations or overbookings within the past 3 years.

Are all airlines obliged to pay compensation?

Yes, European airlines are legally bound by the EU regulation 261/2004, and they are therefore obliged to pay compensation for delays, cancellations and overbookings. Non-European airlines are only covered by the regulation if the delay, cancellation or overbooking occurs within Europe.

When am I entitled to compensation for delayed flights?

Your flight must be delayed for more than 3 hours upon arrival. Other rules apply when you travel with Turkish companies from Turkey or other non-European airlines.

When can I expect to receive my compensation?

This is not an easy question to answer. It depends on the airline in question. SAS (Scandinavian Airlines) cases are typically finalized within a month or two. Ryanair or Onur Air cases, on the other hand, may take as long as a year to finalize.

What does it cost to use Flycancel services?

Flycancel is based on a “no cure, no pay” service. Our service is completely free, if we fail to get you compensated by the airline. An administration fee of 25% (excl. Danish VAT) will be deducted from your compensation – if we successfully win your case and you receive your compensation.

Can I get a refund for my expenses?

All reasonable costs associated with the delay or cancellation must be covered by the airline. Airlines are obliged to offer food and beverages, if you are delayed for more than two hours. The Airlines must provide you with hotel accommodation if your flight is delayed for a longer period of time.

The plain was overbooked. Am I entitled to compensation?

Yes! The airline must re-book you to a later flight. The airline must to compensate you - If you are delayed for more than 2 hours (in comparison with your original flight).

My flight was changed/cancelled. Am I entitled to compensation?

Yes and no. You are only entitled to receive compensation, if the airline company informs you about the change/cancellation less than 14 days before your flight date. You are not entitled to receive compensation, if the airline company informs you about the change/cancellation 14+ days prior to your flight date

In which cases am I entitled to compensation for flight delays?

Your flight must be delayed for more than 3 hours upon arrival. Aviation authorities compare actual landing times with planned landing times when they assess compensation claims.
A plane may in fact be delayed by 3 hours at lift-off and still reach its destination with a total delay of 2.5 hours. In this case, passengers are not entitled to receive compensation.

How much can I get as compensation?

It depends on the distance between your departure point and final destination. Airlines must pay 100€ per person in compensation for domestic flights. You are entitled to 250€ per person in compensation for international flights under 1,500 km. You are entitled to 400€ per person in compensation for international flights between 1,500 and 3,500 km. You are entitled to 600€ per person in compensation for intercontinental flights that are longer than 3,500 km. Please note that the distance is calculated in flight distance (bird view), not driving distance

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