Air France, a French airline company owned by government, offers full service trips to the travellers from all over the world. Air France is a part of a joint government owned ownership of Dutch KLM. This makes KLM-Air France cooperation one of the largest airline companies in Europe.
The airline company carries over 48 million travellers annually to over 200 destinations worldwide. Air France is among the top 10 most used airline companies in Denmark with almost 400,000 annual travellers and 35 weekly departures from Kastrup.
Although Air France is a full-service airline company of high quality, their regular flight delays and cancellations may not be avoided. Respectively if your Air France flight is delayed or cancelled, you can comfort yourself with the right to compensation.
The compensation you may be entitled to varies up to 600 € per person. However, there are several conditions for being eligible for compensation. Your Air France flight must either be delayed for at least 3 hours or completely cancelled. You are also entitled to compensation if you are denied to be boarded to your Air France flight.
This right for compensation of up to 600 € per person is ensured under EU Regulation 261/2004. The regulation applies to trips made within EU (including Switzerland, Norway, Iceland, etc.) and with airline companies that belong to these countries.
According to EU Regulation 261/2004, airline companies have to pay compensation if they are responsible for the delay or cancellation. Normally, delays and cancellations that are not due to extraordinary circumstances such as terror, war, unusual road conditions, natural disasters or strikes entitle the passengers to the compensation.
According to the regulation, Air France has to provide a proof for delays and cancellations which would state that the airline company is not responsible for flight disruption. If Air France cannot prove that they are "innocent" the passenger is entitled to the compensation.
Air France may claim themselves not responsible regarding the delay or cancellation in order to avoid paying the compensation. In such cases, Flycancel will escalate the case to the highest instance, the Danish Transport Authority, which will make the final decision.
If the Danish Transport Authority concludes that Air France is responsible for the delay or cancellation, the case is considered as finalised and the passengers will be compensated for up to 600 € per person.
It's quite easy to start a case against Air France. It just requires you to go to www.flycancel.com. Here you can fill out the form on the front page and submit a copy of your ticket.
If you cannot find your ticket, the hope is not gone. You can get a copy of your ticket by contacting your travel agent or Air France. Please note that you can claim for compensation for the trips made with Air France which are up to 3 years old counting from today.
The amount to be claimed depends on whether it is a domestic or international flight and the distance between the starting and final destinations.