Air Berlin, once German-owned airline company, is currently owned by Etihad Airways. The airline company is positioning itself about a hybrid between a full-service company and a low-cost carrier. In other words, Air Berlin offers low flight fares and relatively high level service.
Air Berlin is Germany's second largest airline company and they carry over 28 million passengers annually to the 135 destinations worldwide. From Copenhagen Airport they carry almost 500,000 passengers annually with 45 weekly flights.
Air Berlin is not very different from the other airline companies and their regular flight delays and cancellations may not be avoided. Respectively if your Air Berlin flight is delayed or cancelled, you can comfort yourself with the right to compensation.
You may be entitled to a compensation valued up to 600 € per person. The condition for eligibility to this compensation is that your flight must be delayed for at least 3 hours or cancelled. If you are denied to be boarded to an Air Berlin flight, you may also be entitled to compensation.
This right for compensation is ensured under EU Regulation 261/2004. The regulation applies to trips made within EU (including Switzerland, Norway, Iceland, etc.) and with airline companies that belong to these countries.
The EU Regulation 261/2004 states that airline companies have to provide a proof when a flight is delayed or cancelled. If the airline company is responsible for the delay or cancellation and this cannot be contradicted, they have to pay the compensation to the passengers.
However, airline companies such as Air Berlin may claim themselves not responsible regarding the delay or cancellation in order to avoid paying the compensation. In such cases, Flycancel will escalate the case to the highest instance, the Danish Transport Authority, which will make the final decision.
If the Danish Transport Authority concludes that Air Berlin is responsible for the delay or cancellation, the case is considered as finalised and the passengers will be compensated for up to 600 € per person.
It's quite easy to start a case against Air Berlin. It just requires you to go to www.flycancel.com. Here you can fill out the form on the front page and submit a copy of your ticket.
If you cannot find your ticket, the hope is not gone. You can get a copy of your ticket by contacting your travel agent or Air Berlin. Please note that you can claim for compensation for the trips made with Air Berlin which are up to 3 years old counting from today.
The amount to be claimed depends on whether it is a domestic or international flight and the distance between the starting and final destinations.