Lufthansa is a German owned airline. The airline is the ninth largest in the world – and the second largest in Europe. The airline flies to over 200 destinations around the world. Lufthansa was founded in 1953. The airline company is a member of Star Alliance – the world's largest airline alliance.
Germans are known for punctuality and professionalism. But like any other airline, Lufthansa flights get cancelled, overbooked and delayed from time to time. According to the EU Regulation 261/2004, Lufthansa are obliged to compensate their passengers, if such events occur.
The EU Regulation 261/2004 becomes effective when your flight gets cancelled, overbooked or delayed for at least 3 hours upon arrival. You may be compensated for as much as 600€ per person, if above mentioned events occur. But please not that the airline must be held responsible for the cancellation, delay or overbooking.
The regulation applies to trips made within EU (including Switzerland, Norway, Iceland, etc.) and to trips made with European airlines. Lufthansa is a European airline. As such, Lufthansa must compensate their passengers.
Your may be entitled to compensation if your Lufthansa flight is cancelled, overbooked, or delayed for at least 3 hours. The amount you are entitled to depends on your final destination and the flight distance. The amount differs from 100€-600€ per person. You are entitled to 100 € per. person on domestic flights. You are entitled to 250 €-600 € per person in compensation for international flights (depending on the flight distance).
Lufthansa may refuse to compensate you. Flycancel will escalate the case to the Aviation Authorities, if this happens. The Aviation Authorities has the final word in these cases. They look at reports from the airlines, airports and meteorological institutes.
You will be compensated, if the Authorities conclude that Lufthansa is responsible for the delay or cancellation. Airlines cannot refuse to pay compensation once the Authorities conclude that they are responsible for a delay.
You can start a compensation claim against Lufthansa quite easily at www.Flycancel.com. Just go to the homepage and click on the button “make a claim”. Fill out the form and upload your picture. Let Flycancel take care of the rest.
Flycancel will contact you and inform you about your rights. You can get a new copy of your ticket by contacting your travel agent or Lufthansa, if you have lost your ticket. Remember that you can claim compensation for older flights as well (up to 3 years)