Compensation When You Travel to and From Turkey


Turkey is one of the tourists' favourite destinations. Every year many people travel to the country with both Turkish and European airline companies, including Turkish Airlines, Pegasus Airlines, Atlas Global and SAS. For charter trips, Corendon Airlines, Sunexpress and Onur Air are often used, especially used by such travel agencies as Spies, Startour, Detur and Sunweb.

Flycancel is the Danish legal company, which is most successful in dealing with delay cases of departures to and from Turkey. We have managed to win a lot of compensation cases for delayed and cancelled flights as well as rebooking ones of many airline companies, including Turkish Airlines, Pegasus Airlines, Onur Air and Atlas Global.

Our profile as a Danish-Turkish complaint company with branches and lawyers in both Denmark and Turkey forms the framework for this success. As experts in compensation claims for travel to and from Turkey, we are ready to deal with your case.

If your flight is cancelled or delayed from Denmark...

If you are refused to be boarded or your flight is delayed, or cancelled, you will be entitled to compensation in most cases while you arrive at your final destination with at least 3-hour delay.

Same rules apply if you travel to and from Turkey with the European airline companies (for example Jettime, SAS or Norwegian). These rules are conducted by EU and they apply to flights within EU and to travellers of European airline companies.

But how do we claim if the delay occurs with a Turkish airline company and are the rules the same as in EU?

Delay, cancellation or rebooking with departure from Turkey

As mentioned, the 3-hour rule also applies to flights from Turkey as long as you travel with a European airline company. If, on the other hand, you travel from Turkey with a Turkish airline company, Turkish legislation is applied, that is why the matter gets a bit more complicated.

Direct return from Turkey

When you travel with a Turkish airline company departing from Turkey, you will be entitled to compensation only if you arrive to your final destination with a 7.5-hour delay.

Cancelled Flight

If the flight is cancelled from Turkey, you are entitled to compensation already after 2-hour delay (50% compensation and full compensation at 4-hour delay).

Am in entitled to compensation if I missed the connection flight?

While traveling with a transfer, you may sometimes miss your connecting flight to the final destination, typically because the first flight is delayed. In such cases, it is the airline company's responsibility to reroute you.

If you miss your connecting flight and arrive at your final destination with a minimum of 2-4-hour delay, you may be entitled to compensation. The amount that can be received as compensation is the same regardless of whether you use Turkish or EU legislation:

  • Compensation of 100 euro per person for domestic flights.
  • Compensation of 250 euro per person for flights with distance under 1,500 km.
  • Compensation of 400 euro per person for flights between 1,500 and 3,500 km.
  • Compensation of 600 euro per person for flights with distance more than 3,500 km.

Also, please remember that if the delay is more than 2 hours, you can claim food and drink from the airline company. Please remember to save your receipts if you pay for extra costs.

Compensation can be received if the airline company caused a reason for the flight delay. Please keep in mind that you can claim for compensation for flight delay, cancellation and rebooking that is up to 3 years old.

If you have questions about your flights with Turkish airline companies, you are always welcome to contact Flycancel.

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